Where do you ship
We ship to eligible street addresses within the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses.
How much is shipping
Standard shipping is free and has no minimum purchase requirement.
When will my order arrive
Processing takes 1–2 business days. Transit is estimated at 3–5 business days. Total estimated delivery time is 4–7 business days.
Do you process orders on weekends or holidays
No. Orders are processed Monday through Friday and are not processed on weekends or U.S. public holidays.
What is the order cutoff
The cutoff is 2:00 PM ET on business days. Orders placed after the cutoff begin processing on the next business day.
Can I cancel or change an order
You may request cancellation before shipment. Address changes and other order changes must be requested through customer service at support@canvasellehome.com and can only be processed before shipment.
What is the return period
Returns and direct exchanges may be requested within 30 days after delivery. After authorization, send the product back within 14 days.
Do you accept defective and non-defective returns
Yes. We accept authorized returns of both defective and non-defective products.
Do I need the original packaging
No. Original packaging is not mandatory.
Who pays return and exchange shipping
Cozy Canvas LLC pays authorized return and exchange shipping and provides a prepaid return label.
How do I obtain the return label
Contact customer service at support@canvasellehome.com. After authorization, we will email a prepaid return label that you can download and print.
Do you charge a restocking fee
No. We do not charge a restocking fee.
Can I exchange a product directly
Yes. Direct exchanges are allowed within the 30-day window and are subject to availability.
When will I receive my refund
Approved refunds are issued to the original payment method within 5 business days after the returned product is received and inspected. The bank or payment provider may require an additional 3–10 business days to post the funds.
What payment methods do you accept
The checkout may display Shop Pay, Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. The available methods are shown before payment.
How can I contact you
Email support@canvasellehome.com or call +1 864-431-3429, Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays.
Company Information
Company name: Cozy Canvas LLC
Address: 159 Main St, Brumley, MO 65017, United States
Phone: +1 864-431-3429
Email: support@canvasellehome.com