Shipping policy

Last updated: August 28, 2026

Shipping Area and Cost

We provide free standard shipping to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO addresses.

Order Cutoff and Processing

The business-day cutoff is 2:00 PM ET. Orders are normally processed within 1-2 business days after payment confirmation. Orders are not processed on weekends or U.S. public holidays. An order placed after cutoff begins processing on the next business day.

Transit and Total Delivery Estimate

After dispatch, estimated transit is 3-5 business days. The estimated total timeframe, including processing and transit, is 4-7 business days. These are estimates, not guaranteed delivery dates. Tracking is sent when available.

Delays

Weather, carrier disruption, incorrect addresses, security review, and other events outside our reasonable control may cause delay. If we cannot ship within the promised timeframe, we will provide notice and any cancellation or refund option required by law.

Address Accuracy and Changes

Customers must provide a complete eligible address. Contact us before shipment to request a correction. We cannot guarantee changes after processing begins and cannot modify an address after dispatch.

Delivery Problems

Check tracking and contact us promptly if a package is delayed, marked delivered but missing, damaged, incomplete, or incorrect. Damage, missing parts, and incorrect-item reports must be made within 7 days after delivery.

Contact

CANVASELLE HOME is operated by Cozy Canvas LLC.
159 Main St, Brumley, MO 65017, United States
Email: support@canvasellehome.com
Phone: +1 864-431-3429
Customer service: Monday-Friday, 9:00 AM-5:00 PM ET, excluding U.S. public holidays.