Refund policy

Overview

This Return and Refund Policy applies to purchases made through canvasellehome.com. Canvaselle Home is operated by Cozy Canvas LLC.

We accept authorized returns of both defective and non-defective products. We also allow direct exchanges, subject to product availability.

Return Window

You may request a return or exchange within 30 days after the order is delivered. Contact customer service before sending any product back.

After we authorize the request, the product must be shipped back within 14 days. A product sent without authorization may not be connected to the correct order and may delay processing.

Eligible Condition

Both new and lightly opened products may be returned. Original packaging is not mandatory.Reasonable opening and inspection are permitted.

Defective Damaged Missing or Incorrect Products

If a product arrives defective, damaged, incomplete, or different from the product ordered, contact us within 7 days after delivery. Include the order number, a description of the issue, and clear photographs when reasonably possible.

Cozy Canvas LLC will review the request and provide an appropriate refund, replacement, or direct exchange without charging the customer return or replacement shipping.

How to Start a Return or Exchange

Email support@canvasellehome.com or call +1 864-431-3429. Include the order number, the product, the reason for the request, and whether you prefer a refund or direct exchange.

After authorization, customer service will provide the correct return destination and a prepaid return label. The return label may be downloaded and printed from the email we send. Do not mail returns to the registered company address unless customer service specifically instructs you to do so.

Return and Exchange Shipping

Cozy Canvas LLC pays the shipping cost for all authorized returns and exchanges, including returns of defective and non-defective products. We provide a prepaid return label.

We do not charge a restocking fee. Standard shipping for an approved replacement product is also paid by Cozy Canvas LLC.

Direct Exchanges

You may request a direct exchange within the 30-day return window. Direct exchanges are subject to availability.

Once the returned product is received and inspected, we will send the approved replacement. If the requested replacement is unavailable, you may choose another available product or receive a refund to the original payment method.

Refunds

After the returned product is received and inspected, an approved refund is issued to the original payment method within 5 business days.

After we issue the refund, the bank or payment provider may require an additional 3–10 business days to post the funds. We will email a refund confirmation when processing is complete.

Cancellations and Order Changes

You may request cancellation before shipment. Address changes and other order modifications must be requested through customer service and can only be processed before shipment.

Contact us as soon as possible. Once an order has shipped, it cannot be cancelled or modified and must be handled under the return process.